Refund policy

We want you to be happy with your GiGY™ gig bag!

If you are not fully satisfied with your gig bag for any reason or your gig bag does not fit your instrument, please let us know. Your gig bag may be returned or exchanged within 60 days of receiving your shipment. Return shipping is on us for US customers. We will send you a return label after you contact us with the reason for the return (jen@gigystuff.com).

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that you will be refunded. If there is any issue with your return, we will contact you as soon as possible.

Once your refund is processed, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jen@gigystuff.com.

Clearance Potes cannot be refunded or exchanged.

Exchanges (if applicable)
We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jen@gigystuff.com and send your item to: 32 Chetwynd Rd. Paoli Pennsylvania US 19301.

Shipping
To return your product, contact us right away and we will email you a shipping label to return your gig bag in its original packaging.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.